top of page

Terms & Conditions

Effective Date: 06/01/2025
Business Name: Chateau Massage

These Terms and Conditions (“Terms”) govern your use of the services provided by Chateau Massage (“we,” “us,” “our”), including services booked through our website, by phone, or in person. By booking an appointment or using our services, you agree to be bound by these Terms.

1. Eligibility

Our massage services are available to individuals aged 18 or older. By booking with us, you confirm that you meet this age requirement.

2. Health Disclosure and Consent

You agree to disclose any relevant medical conditions, allergies, injuries, or other health issues that may affect your massage session. Massage therapy is not a substitute for medical care, and our therapists do not diagnose medical conditions.

If you are pregnant, have a contagious condition, or are recovering from surgery, please notify us before booking.

3. Appointment Policy

  • Booking: Appointments can be made online, by phone, or in person. A valid contact method is required.

  • Arrival: Please arrive 5–10 minutes early. Late arrivals may result in a shortened session without a discount.

  • No-Show: Clients who fail to show up for a scheduled appointment without notice may be charged in full.

4. Cancellation & Rescheduling

We require [24 hours] notice to cancel or reschedule an appointment. Cancellations made with less than [24 hours] notice may be subject to a [50%] cancellation fee.

Emergencies will be considered on a case-by-case basis.

5. Code of Conduct

Château Massage maintains a professional and respectful environment.

  • Inappropriate behavior, including sexual comments, advances, or misconduct, will result in immediate termination of the session and permanent banning from the studio. Full payment will still be required.

  • Clients are expected to maintain proper hygiene and communicate respectfully with our therapists and staff.

6. Payments and Refunds

  • Payment is due at the time of service unless otherwise arranged.

  • We accept [cash, credit/debit cards, gift cards, and mobile payments].

  • Refunds are not provided for completed services. If you are unsatisfied, please let us know during or immediately after your session so we can address your concerns.

7. Gift Cards and Packages

Gift cards and multi-session packages are non-refundable and non-transferable unless stated otherwise. Expiration dates may apply.

8. Privacy and Confidentiality

We are committed to protecting your privacy. Personal and health information is kept strictly confidential and used only for service purposes. Please refer to our [Privacy Policy] for more details.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website and will apply to all future transactions.

10. Limitation of Liability

While we strive to provide the highest level of care, you agree to release Château Massage and its therapists from liability for any unintentional harm or injury resulting from massage services, unless caused by gross negligence or misconduct.

11. Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact us:

Château Massage
Email: bryanna@massagechateau.com
Phone: 
Address: 76 Centennial Loop Eugene, OR 97401

bottom of page